Privacy Policy — Spaw Friendly

Effective Date: September 25, 2025

1) Introduction

Spaw Friendly (“we,” “us,” or “our”) provides mobile pet grooming services in Florida. We respect your privacy and are committed to protecting your personal information. This Policy explains what we collect, how we use and share it, and the choices you have.

2) How to Contact Us

Business: Spaw Friendly LP LLC
Phone: (754) 308-1771
Email: spawfriendly@gmail.com

3) Scope

This Policy applies to information we collect through our website, booking tools, phone/SMS, email, social media messages, and during service visits.

4) Information We Collect

• Identity & Contact: name, phone, email, service address/city/ZIP.

• Pet Details: name, species/breed, age, coat/behavior notes, and any information you choose to share about health or preferences.

• Appointments & Service Notes: requested services, dates/times, location, instructions.

• Payments: payment status and amounts. Card data is processed by our payment processor; we do not store full card numbers.

• Communications: emails, calls, SMS, and messages sent to us.

• Website & Device Data: IP address, pages viewed, referral URLs, and cookie/analytics identifiers.

• Reviews, Photos & Testimonials: only when you submit them or give consent. We never post identifiable photos without your permission.

5) How We Use Information

• Provide Services: schedule, route, deliver grooming, and manage your account.

• Communicate: confirmations, reminders, updates, and support.

• Improve & Secure: quality control, training, troubleshooting, analytics, and fraud prevention.

• Marketing (optional): send offers or updates if you opt in; you can opt out anytime.

• Legal/Compliance: enforce policies, protect our rights, and meet legal obligations.

6) Sharing Your Information

We do not sell your personal information. We may share it with:

• Service Providers: booking/scheduling, payment processing, messaging, email/SMS, analytics, website hosting—only to perform services for us.

• Professional Advisors & Authorities: lawyers, accountants, or law enforcement when required or permitted by law.

• Business Transfers: in connection with a merger, sale, or reorganization.

• With Your Consent: for testimonials, photos, or referrals you approve.

Note for ads/analytics: We do not sell data for money. Some cookie or pixel tools may treat sharing online identifiers as “sale” or “targeted advertising” under certain state laws. You can control this in the Cookies & Tracking section below.

7) SMS, Calls & Emails

By providing your phone or email, you agree we may send appointment confirmations, reminders, and service updates. Message/data rates may apply.

• Stop texts: reply STOP to any SMS.

• Marketing opt-out: use the unsubscribe link in emails or email us at spawfriendly@gmail.com.

8) Cookies & Tracking

We use cookies and similar technologies to run our site, remember preferences, and understand site traffic. Types include:

• Essential: required for core functions.

• Functional: remember settings (e.g., language).

• Analytics/Performance: understand usage to improve the site.

• Advertising/Retargeting (optional): show or measure ads.

Your choices: You can block/clear cookies in your browser settings. Some browsers offer Global Privacy Control (GPC); where recognized, we treat it as a request to opt out of targeted advertising.

9) Your Privacy Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you.

• Correct inaccurate information.

• Delete information we no longer need.

• Portability (a copy in a portable format).

• Opt out of marketing or targeted advertising cookies.

To make a request, email spawfriendly@gmail.com with the subject “Privacy Request.” We may verify your identity before acting on a request. You can appoint an authorized agent where permitted by law.

State notices (e.g., CA/CO/CT/UT/VA): If you live in a state with specific privacy rights, you may also have the right to know categories of data we collect, appeal a denied request, and opt out of “sale”/“sharing” or targeted advertising. We do not use or disclose “sensitive” personal information for inferring characteristics.

10) Data Retention

We keep information only as long as necessary to provide services, meet legal/accounting requirements, resolve disputes, and enforce our agreements.

11) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.

12) Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us to remove it.

13) International Transfers

We process information in the United States. If you access our site from outside the U.S., you understand your information may be transferred to and processed in the U.S.

14) Third-Party Links & Tools

Our website may link to third-party sites or use third-party tools (e.g., booking, payments, analytics). Their privacy practices are governed by their own policies.

15) Changes to This Policy

We may update this Policy from time to time. We will post the updated version with a new Effective Date at the top.

16) Contact

Questions or requests?

Spaw Friendly LP LLC — (754) 308-1771 — spawfriendly@gmail.com